The interconnection of multiple telephones with the general aim of allowing the usage of features like conference calls both audio and video, private and shared voice messaging and call handling is known as the telephone system.The system is usually done using the telephone network or the internet or a combination of both.In some cases the telephone system works through the delivery of hosted services.
Communication is the backbone of every business and thus a lot of attention is required to ensure it is efficient.A business telephone system usually depends on the size of the firm.A system comprising of the connection of multiple phones is essential in a small firm.There is a type of business telephone system call private branch exchange or PBX that is commonly used in medium sized and large companies.
The intercommunication among a number of telephone workstations through the central office lines is enabled to work by the private branch exchange. The advance in technology and the rising popularity in the private branch exchange has led to its automation. Private automated branch exchange or PABX is the name commonly used to refer to the automation.
The modern private branch exchanges also support internet telephony or VoIP.Creating and connecting the communication between two or more telephone users is one of the many functions of private branch exchange.They can also be used to enhance constant communication and disconnection of the communication as per the user’s requirements.They can also be used for metering calls for accounting purposes.
There are different companies in East Africa that offer and provide hardware materials that enable good and effective communication in offices and homes.One of the companies that offers a range goods and services that ensure efficient communication within organizations in Kenya is Yea link. Not only do the conferencing equipment offered by Yea link give a modern feeling and satisfaction to the workplace but they also cut costs used for long distance and international conferencing calls.There are a number of Yea link distributors in Kenya and one of the companies known for distribution is Red star Africa Networks Limited.
In Kenya Grand stream is another company that deals in IP private branch exchange.They also offer a wide range of products to ensure effective communication.Due to competition in the communication market, the companies must ensure that they have the latest phones and other communication equipment with the most advanced features. The calling features and capabilities in private branch exchange are caller ID recognition, call blocking, call recording, auto attendant, video and audio conference calls, music hold on and many others. The latest in technology has enabled the use of the cloud based business telephone system.